Locate your water, sewer and stormwater pipes

Step 1.Search online

Basic information on the location of water, sewer and wastewater networks can be found on the Assets map within our online property maps.

Assets - GIS Maps

Enter an address within the search and click 'Zoom to'.  You can turn layers on and off by clicking 'Layers' in the toolbar and selecting the networks you want to view.  You can also click on a network point or line to view more information. 

Step 2.Can't find what you need?

Watermains

If you can’t find the information you want in the GIS system, or need to dig near a Council watermain, you can request us to locate it for you. Please allow at least 5 working days before the start of any work to make sure that a site visit can be scheduled.

Request for watermains location

As-built plans

As-built drawing plans show where the council service connections are to a property.  You can use our online form to request an as-built plan. Please note this can take up to 10 working days.

Request an as-built plan

Step 3.Site visit

If required, we will visit your property to locate a watermain.

Step 1.Search online

Basic information on the location of water, sewer and wastewater networks can be found on the Assets map within our online property maps.

Assets - GIS Maps

Enter an address within the search and click 'Zoom to'.  You can turn layers on and off by clicking 'Layers' in the toolbar and selecting the networks you want to view.  You can also click on a network point or line to view more information. 

Step 2.Can't find what you need?

Watermains

If you can’t find the information you want in the GIS system, or need to dig near a Council watermain, we can locate it for you.  Please allow at least 5 working days before the start of any work to make sure that a site visit can be scheduled.

As-built plans

As-built drawing plans show where the council service connections are to a property.  You can ask us for an as-built plan. Please note this can take up to 10 working days.

Phone us to request the location of a watermain or for an as-built plan.

Phone: 09 430 4200

Step 3.Site visit

If required, we will visit your property to locate a watermain.

Step 1.Search online

Basic information on the location of water, sewer and wastewater networks can be found on the Assets map within our online property maps.

Assets - GIS Maps

Enter an address within the search and click 'Zoom to'.  You can turn layers on and off by clicking 'Layers' in the toolbar and selecting the networks you want to view.  You can also click on a network point or line to view more information. 

Step 2.Can't find what you need?

Watermains

If you can’t find the information you want in the GIS system, or need to dig near a Council watermain, we can locate it for you.  Please allow at least 5 working days before the start of any work to make sure that a site visit can be scheduled.

As-built plans

As-built drawing plans show where the council service connections are to a property.  You can ask us for an as-built plan. Please note this can take up to 10 working days.

Visit one of our customer service centres to request the location of a watermain or for an as-built plan.

Te Iwitahi
9 Rust Avenue, Whangārei
Hours:  Monday to Friday – 8:00am to 4:30pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:00am on Monday 6 January 2025

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours:  Monday to Friday – 8:30am to 4:00pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:30am on Monday 6 January 2025

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Step 3.Site visit

If required, we will visit your property to locate a watermain.