Paying your land rates

Due dates, instalments and penalties

Land rates notices are sent to property owners four times a year.

There are a number of ways to pay your land rates:

Direct debit: you can authorise us to debit your account on a weekly, fortnightly, monthly basis or when they are due, from your bank account.
Online: pay online with your credit or debit card
By phone: call with your credit or debit card details
In person: come into one of our customer service centres with cash, credit or debit card
Other: pay via internet banking or an international money transfer (for overseas payments).

You are welcome to pay the total year's land rates, but there is no early-bird discount for payment in full.

Please click on the related payment option tab for details and links for that payment method.

Direct debit

Direct Debit is our preferred option for land rates payments and is exempt from penalties.

They can be set up to be paid from your bank account, on a weekly, fortnightly, monthly, quarterly or annual basis.

If there are any changes to your land rates charges, these will be automatically adjusted by us and notification sent to you in writing.

You can set up a direct debit with us online. Please fill in the Direct Debit authorisation form.

Direct Debit authorisation form

Online

Step 1.Have your card available

Pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee for online credit card payments.

Step 2.You'll need your reference

You will need your Property ID number which is on your land rates notice.

Step 3.Pay online

Once you click on the "Pay online" button you will be redirected to our secure payments website.

By using our payment website, you are agreeing to our Online Service Terms and Conditions.

Pay online

You can pay for one or more land rates at the same time.

Simply enter the Property ID number and follow the instructions until you get to the shopping cart. Click ‘Save Cart’ to save the Property ID number.

Click the ‘Land Rates’ link in the left navigation to add another Property ID number.

Continue until all properties (property ID numbers) have been added.

A receipt will be issued after payment.

By phone

Step 1.Have your card available

You can pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee if you pay by credit card.

Step 2.You'll need your reference

You will need your Property ID number which is on your land rates notice.

Step 3.Phone us

You can call us with your details to make a payment.

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

Step 1.Bring into us

Bring your land rates notice into one of our Customer Service centres.

You will need your Property ID number which is on your land rates notice.

Te Iwitahi
9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:00am on Monday 6 January 2025

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:30am on Monday 6 January 2025

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Step 2.Pay rates

You can pay with cash, Eftpos, Visa or Mastercard. We do not charge a fee if you pay by credit card.

A receipt can be issued upon request.

Other

Internet banking

We are listed as a bill payee with your bank. Search for "Whangarei District" in the payee list and select one of the payment types.

Our bank account number is 12-3115-0040516-002

When making an internet bank payment please use the correct code and reference types.

Payment type	Code type	Reference type
Rates Only	Property ID	Account holder's name

International bank transfer

Overseas customers may wish to send a direct credit from their overseas account to pay land rates.

International bank transfers

Change your address

If you have recently changed your postal address or update your contact details, let us know:

Change your postal address or contact details

Updating owner or property information

We are only able to process a property owner name change if the name has been legally changed on the Property Title.

If the property owner name has not been changed on the Title through the Land Registry Office, we suggest you contact a lawyer for guidance as we cannot make any amendments.

Once a name change is completed on the property title, a copy must be provided to us for verification and actioning.

If you require any further assistance with this matter please contact us.

Enquire online

Phone: 09 430 4200