Pay debtor

There are a number of ways you can pay debtors invoices or statements, such as cemetery fees, leases and other sundry accounts.

  • Online:  pay online with your credit or debit card
  • Direct debit:  you can authorise us to debit your account on a weekly, fortnightly, monthly basis or when they are due, from your bank account.
  • By phone:  call with your credit or debit card details
  • In person:  come into one of our customer service centres with cash, credit or debit card
  • Other:  pay via internet banking.

Please note that there are no fees charged if you pay by credit card.

Please click on the related payment option tab below for details and links for that payment method.  

Online

Step 1.Have your card available

Pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee for online credit card payments.

Step 2.You'll need your Debtor Number or Account Number

The number appears on your Tax Invoice or Statement. 

Step 3.Pay online

Once you click on the "Pay online" button you will be redirected to our secure payments website.  

By using our payment website, you are agreeing to our Online Service Terms and Conditions.

Pay online 

Enter your Debtor or Account number and follow the instructions.

A receipt will be issued after payment.

Direct debit

Direct Debits can be set up to pay your debtors account on a weekly, fortnightly or monthly basis, from your bank account.

You can set up a direct debit with us online.  Please fill in the Direct Debit authorisation form.

Direct Debit authorisation form

By phone

You can call us with your details to make a payment.  We accept Visa and Mastercard payments via our Contact Centre.

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

You can pay with cash, Eftpos or Visa or Mastercard at any of our customer service centres.

A receipt can be issued upon request.

Te Iwitahi
 9 Rust Avenue, Whangārei
Hours:  Monday to Friday – 8:00am to 4:30pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:00am on Monday 6 January 2025

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours:  Monday to Friday – 8:30am to 4:00pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:30am on Monday 6 January 2025

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Other

Internet banking

We are listed as a bill payee with your bank.  Search for "Whangarei District" in the payee list and select one of the payment types.

Our bank account number is 12-3115-0040516-002

When making an internet bank payment please use the correct code and reference types.

Payment type  Code type Reference type 
Debtors Debtor account number Account holders name

 

Enquiries

Use our online form to enquire about a payment.

Enquire online

Phone: 09 430 4200

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