Pay debtor

There are several ways you can pay debtors invoices or statements, such as cemetery fees, leases and other sundry accounts.

Online: pay online with your credit or debit card
Direct debit: you can authorise us to debit your account on a weekly, fortnightly, monthly basis or when they are due, from your bank account.
By phone: call with your credit or debit card details
In person: come into one of our customer service centres with cash, credit or debit card
Other: pay via internet banking.

Please click on the related payment option tab below for details and links for that payment method.

Online

Step 1.Have your card available

You can pay using a credit or debit card (Visa and Mastercard only). No fees or surcharges apply for online credit card payments.

Step 2.Have your Debtor number or Payment code ready

To make an online payment, you'll need information from your invoice or statement.

What you need depends on the date shown on your document:

Invoices dated before 11 October 2025
your Debtor Number shown on your invoice or statement.
Invoices dated on or after 11 October 2025
the Payment Code shown on your invoice or statement.

This helps us correctly match your payment to your account.

Step 3.Pay online

Click "Pay Now" to be redirected to our secure online payments website.

By using our payment website, you agree to our Online Service Terms and Conditions.

Pay Now

Important: Check the date of your invoice and follow the steps below to complete your payment.

On the payments website:

In the Payment Code field, enter the appropriate code based on your invoice date:
- Before 11 October 2025: Enter DA followed by your Debtor Number as shown on your invoice (e.g. DA12345).
- On or after 11 October 2025: Enter the Payment Code shown on your invoice.
Click the magnifying glass icon or press Enter. All your debtor charges will appear.
Deselect any payments you do not wish to make.
Click Next.
Enter your email address to receive a receipt.
Enter your card details to complete the payment.

You will receive a payment receipt by email once the transaction is complete.

Direct debit

Direct Debits can be set up to pay your debtors account on a weekly, fortnightly or monthly basis, from your bank account.

You can set up a direct debit with us online. Please fill in the Direct Debit authorisation form.

Direct Debit authorisation form

By phone

Call us with your details to make a payment. We accept Visa and Mastercard payments via our Contact Centre.

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

Bring your invoice or statement into one of our customer service centres.

You can pay with cash, Eftpos or Visa or Mastercard. A receipt can be issued upon request.

Te Iwitahi (civic centre)
9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Other

Internet banking

You'll need your reference

You'll need information from your invoice or statement. What you need depends on the date shown on your document:

Invoices dated before 11 October 2025
your Debtor ID shown on your invoice or statement.
Invoices dated on or after 11 October 2025
the Payment Code shown on your invoice or statement.

Pay invoice(s)

We are listed as a bill payee with your bank.

Search for "Whangarei District" in the payee list
Select "Whangarei District Council - Debtors"
Pay the amount listed on the invoice(s).

Bank account number: 12-3115-0040516-002

Please use the correct code and reference based on your invoice date.

Invoice date	Payment type	Code	Reference
Before 11 October 2025	Debtors	Debtor number	Account holder's name
On or after 11 October 2025	Debtors	Payment code	Account holder's name

Enquiries

Use our online form to enquire about a payment.

Enquire online