Dog has passed away

We are deeply sorry for your loss.  Dogs are cherished family members, and their passing is a difficult time.  

We don't want to upset you by sending you an invoice the next time registration fees are due.

Let us know as soon as possible so we can update our records. 

You may qualify for a refund of the registration fee.  

You can request a refund of your registration fee when filling in the form.   Please provide proof of your bank account, as all refunds are made to the owner's bank account.

Note:   The refund amount is calculated on the number of complete months remaining in the registration year after the date of the request for refund.

Online

Step 1.Gather proof and Dog ID(s)

You will need to either:

  • upload a certificate or an invoice from a vet confirming that the dog has passed away, or
  • add a statement and declaration to the form. 

Proof of your bank account number is also required.

You will need your Dog ID, which is the animal number shown on your dog registration invoice. The number is in the 'WDC ID' column, next to the dog's name. This will ensure we identify the correct dog(s).

If you have not received your dog registration invoice or are unsure of the Dog ID, please contact us on 09 430 4200 during business hours.

Our business hours are 8:00am to 4:30pm, Monday to Friday (closed public holidays).

Step 2.Complete application

Fill in our online form and upload the required proof (if applicable).

Update my dog's details form

Step 3.Check and update details

We will check your request and update your dog's details in our system.

Step 4.Receive update and refund

You will receive an update to your request via email.

If you are eligible for a refund, we will refund any money owing into the owner's bank account. We will notify you of the refund amount.

By email

Step 1.Gather proof and Dog ID(s)

You will need to either:

  • upload a certificate or an invoice from a vet confirming that the dog has passed away, or
  • add a statement and declaration to the form. 

Proof of your bank account number is also required.

You will need your Dog ID, which is the animal number shown on your dog registration invoice. The number is in the 'WDC ID' column, next to the dog's name. This will ensure we identify the correct dog(s).

If you have not received your dog registration invoice or are unsure of the Dog ID, please contact us on 09 430 4200 during business hours.

Our business hours are 8:00am to 4:30pm, Monday to Friday (closed public holidays).

Step 2.Complete application

Download, print and complete the form.

Update my dogs' details form(PDF, 198KB)

Step 3.Email to us

Email your completed form and the required proof (if applicable) to:

Email:  mailroom@wdc.govt.nz

Step 4.Check and update details

We will check your request and update your dog's details in our system.

Step 5.Receive update and refund

You will receive an update to your request via email.

If you are eligible for a refund, we will refund any money owing into the owner's bank account. We will notify you of the refund amount.

By post

Step 1.Gather proof and Dog ID(s)

You will need to either:

  • upload a certificate or an invoice from a vet confirming that the dog has passed away, or
  • add a statement and declaration to the form. 

Proof of your bank account number is also required.

You will need your Dog ID, which is the animal number shown on your dog registration invoice. The number is in the 'WDC ID' column, next to the dog's name. This will ensure we identify the correct dog(s).

If you have not received your dog registration invoice or are unsure of the Dog ID, please contact us on 09 430 4200 during business hours.

Our business hours are 8:00am to 4:30pm, Monday to Friday (closed public holidays).

Step 2.Complete application

Download, print and complete the form.

Update my dogs' details form(PDF, 198KB)

Step 3.Post to us

Post your completed form and the required proof (if applicable) to:

Whangarei District Council 
Private Bag 9023
Te Mai
Whangārei 0143

Step 4.Check and update details

We will check your request and update your dog's details in our system.  

Step 5.Receive update and refund

You will receive an update to your request via email.

If you are eligible for a refund, we will refund any money owing into the owner's bank account. We will notify you of the refund amount.

In-person

Step 1.Gather proof and Dog ID(s)

You will need to either:

  • upload a certificate or an invoice from a vet confirming that the dog has passed away, or
  • add a statement and declaration to the form. 

Proof of your bank account number is also required.

You will need your Dog ID, which is the animal number shown on your dog registration invoice. The number is in the 'WDC ID' column, next to the dog's name. This will ensure we identify the correct dog(s).

If you have not received your dog registration invoice or are unsure of the Dog ID, please contact us on 09 430 4200 during business hours.

Our business hours are 8:00am to 4:30pm, Monday to Friday (closed public holidays).

Step 2.Complete application

Download, print and complete the form.

Update my dogs' details form(PDF, 198KB)

Step 3.Bring into us

Bring your completed form and the required proof (if applicable) into one of our Customer Service Centres:

Te Iwitahi
 9 Rust Avenue, Whangārei
Hours:  Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours:  Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Step 4.Check and update details

We will check your request and update your dog's details in our system.

Step 5.Receive update and refund

You will receive an update to your request via email.

If you are eligible for a refund, we will refund any money owing into the owner's bank account. We will notify you of the refund amount.

Dog registration refunds

Refunds are not available if your dog changes ownership or you sign your dog over to animal management.

Lost dogs / change of district

We will not refund a proportion of the registration fee in respect of a dog that has been lost or has changed owners or districts within New Zealand.

Report it

Use our online forms to report animal issues, dispute an infringement or object to a dog classification.

Report an issue

Enquiries

You can use our online form for animal enquiries.  

Enquire online

Phone: 09 430 4200

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