Connect to the Council sewer network

Step 1.Check your property

Before any work is started on-site, please contact us to confirm that your property is in an area that has access to Council's sewer system, that a connection point exists to the property boundary and the system has enough capacity.

Phone: 09 430 4200

Online:  Enquire online

For most properties, a connection point would have been laid to each section when Council's sewer system was built.

Step 2.Apply for a sewer connection

There might not be a sewer connection on your property. In that case, a Public Utility Service Connection / Disconnection application form must be completed and submitted to us.

Public Utility Connection / Disconnection Application(PDF, 258KB)

All public utility connection applications for sewer are assessed for Development Contributions.

If your new connection is to be a Pressure Sewer System vested to Council, please also complete the form below:

Agreement for provision of pressure sewer connection(PDF, 56KB)

Step 3.Select and engage a licensed contractor

We recommend that you agree the price and availability with the Licensed Contractor prior to making the application. The contractor needs to be nominated on application form.   

Licensed contractors

Step 4.Email us

Email your completed application form and supporting documents to:

Email:  mailroom@wdc.govt.nz

Step 5.Pay fee

A fee will be charged and we will contact you about the payable fees. You can pay either online, in-person at one of our Customer Service centres or by phone.

Pay an application fee or invoice

The application fee is separate to the costs payable to contractors for physical works and obtaining As-builts information.

Water connection fees

Drainage fees and charges

Step 6.Assessment

Your application will be processed once the fee and application form are received.

We will assess your application and if approved, we will send you an approval letter.  Once approved, the work can be carried out by a licensed contractor.

Step 7.Book inspection

You must arrange for us to carry out an inspection prior to back-filling the new drainage and pump unit a minimum of 48 hours ahead of the time you require the inspection.

Book an inspection online

Step 8.Provide final documents

For gravity sewer system, you must supply us with the following within one month after the commissioning of the system:

• final As-built plans

For pressurise sewer system, you must supply us with the following within one month after the commissioning of the system:

• final As-built plans - the as-built plan will have to comply with our Environmental Engineering Standards.
• technology supplier’s commissioning checklist
• proof of warranty for pump equipment (minimum 24 months warranty period)
• information for installation testing (e.g. pump chamber waterproof test).

Upload final documents online 

Step 1.Check your property

Before any work is started on-site, please contact us to confirm that your property is in an area that has access to Council's sewer system, that a connection point exists to the property boundary and the system has enough capacity.

Phone: 09 430 4200

Online:  Enquire online

For most properties, a connection point would have been laid to each section when Council's sewer system was built.

Step 2.Apply for a sewer connection

There might not be a sewer connection on your property. In that case, a Public Utility Service Connection / Disconnection application form must be completed and submitted to us.

Public Utility Connection / Disconnection Application(PDF, 258KB)

All public utility connection applications for sewer are assessed for Development Contributions.

If your new connection is to be a Pressure Sewer System vested to Council, please also complete the form below:

Agreement for provision of pressure sewer connection(PDF, 56KB)

Step 3.Select and engage a licensed contractor

We recommend that you agree the price and availability with the Licensed Contractor prior to making the application. The contractor needs to be nominated on application form.   

Licensed contractors

Step 4.Post it to us

Post the completed application form(s) and supporting documentation to: 

Whangarei District Council 
Private Bag 9023
Te Mai
Whangārei 0143

Step 5.Pay fee

A fee will be charged and we will contact you about the payable fees.  You can pay either online, in-person at one of our Customer Service centres or by phone.

Pay an application fee or invoice 

The application fee is separate to the costs payable to contractors for physical works and obtaining As-builts information.

Water connection fees

Drainage fees and charges

Step 6.Assessment

Your application will be processed once the fee and application form are received.

We will assess your application and if approved, we will send you an approval letter.  Once approved, the work can be carried out by a licensed contractor.

Step 7.Book inspection

You must arrange for us to carry out an inspection prior to back-filling the new drainage and pump unit a minimum of 48 hours ahead of the time you require the inspection.

Book an inspection online

Step 8.Provide final documents

For gravity sewer system, you must supply us with the following within one month after the commissioning of the system:

• final As-built plans

For pressurise sewer system, you must supply us with the following within one month after the commissioning of the system:

• final As-built plans - the as-built plan will have to comply with our Environmental Engineering Standards.
• technology supplier’s commissioning checklist
• proof of warranty for pump equipment (minimum 24 months warranty period)
• information for installation testing (e.g. pump chamber waterproof test).

Upload final documents online 

Step 1.Check your property

Before any work is started on-site, please contact us to confirm that your property is in an area that has access to Council's sewer system, that a connection point exists to the property boundary and the system has enough capacity.

Phone: 09 430 4200

Online:  Enquire online

For most properties, a connection point would have been laid to each section when Council's sewer system was built.

Step 2.Apply for a sewer connection

There might not be a sewer connection on your property. In that case, a Public Utility Service Connection / Disconnection application form must be completed and submitted to us.

Public Utility Connection / Disconnection Application(PDF, 258KB)

All public utility connection applications for sewer are assessed for Development Contributions.

If your new connection is to be a Pressure Sewer System vested to Council, please also complete the form below:

Agreement for provision of pressure sewer connection(PDF, 56KB)

Step 3.Select and engage a licensed contractor

We recommend that you agree the price and availability with the Licensed Contractor prior to making the application. The contractor needs to be nominated on application form.   

Licensed contractors

Step 4.Bring into us

Bring your completed application form(s), supporting documentation and payment to one of our Customer Service centres:

Te Iwitahi
9 Rust Avenue, Whangārei
Hours:  Monday to Friday – 8:00am to 4:30pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:00am on Monday 6 January 2025

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours:  Monday to Friday – 8:30am to 4:00pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:30am on Monday 6 January 2025

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Step 5.Pay fee

A fee will be charged and you can pay any fees by cash, eftpos or credit card at our service centres.

The application fee is separate to the costs payable to contractors for physical works and obtaining As-builts information.

Water connection fees

Drainage fees and charges

Step 6.Assessment

Your application will be processed once the fee and application form are received.

We will assess your application and if approved, we will send you an approval letter.  Once approved, the work can be carried out by a licensed contractor.

Step 7.Book inspection

You must arrange for us to carry out an inspection prior to back-filling the new drainage and pump unit a minimum of 48 hours ahead of the time you require the inspection.

Book an inspection online

Step 8.Provide final documents

For gravity sewer system, you must supply us with the following within one month after the commissioning of the system:

• final As-built plans

For pressurise sewer system, you must supply us with the following within one month after the commissioning of the system:

• final As-built plans - the as-built plan will have to comply with our Environmental Engineering Standards.
• technology supplier’s commissioning checklist
• proof of warranty for pump equipment (minimum 24 months warranty period)
• information for installation testing (e.g. pump chamber waterproof test).

Upload final documents online