Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (Monday to Friday 8:00am to 4:30pm) on the next working day.
We try to resolve all issues within 15 working days, though complex queries may take longer to address.
You can use the search and links below to view information about common issues and let us know.
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