Complaints policy

The purpose of this policy is to explain to the public and council (staff, contractors and volunteers):

our definitions of a complaint

principles we will apply when dealing with complaints

our process for management of complaints

roles and responsibilities of our Council personnel.

Water conservation

There are currently no water restrictions in place in Whangārei District.
However, residents in Te Kamo, Hikurangi, Tikipunga, Whau Valley, Three Mile Bush, and Otangarei are asked to reduce water use until February 2025 to allow for repairs on the northern water-supply network.

Northern suburbs asked to save water

Announcement

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Investigating options for rating system

We are currently reviewing how rates are calculated to ensure they are still set in the fairest and most equitable way. If changes are proposed, we will seek community input through public consultation early next year. These changes will not impact the total amount of rates we collect, instead they will affect how we work out everyone’s share.

Announcement

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Go paperless!

Receive your land rates, water rates and rating valuation notices by email.

Announcement

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GIS maps and Whangārei ePlan outage

Due to planned maintenance, our GIS maps and Whangārei ePlan (District Plan) will be unavailable from 1:30pm to 5:30pm on Sunday 26 January 2025. We apologise for any inconvenience this may cause.

Announcement

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Storm impacts: Update for Whangārei District

Complaints policy