Drains and flood control issues

Phone us urgently if you notice any missing, dislodged or damaged:

• kerbside drain grates (these are usually metal and rectangular) 
• other drainage grates and grilles
• manhole covers (these are usually circular metal lids).

These can cause a serious risk to public safety so we address them quickly.

Phone: 09 430 4200 or Freephone: 0800 932 463

We will also investigate complaints about noise caused by tyres running over loose manhole covers.

Report an issue with manhole covers and drain grates

If your life is at risk, call 111 right away.

For urgent issues such as your home being flooded, blocked stormwater drains, or roads blocked due to slips and flooding, please phone us (24 hours a day).

Phone: 09 430 4200 or Freephone: 0800 932 463

To report a river in flood, please call Northland Regional Council’s environmental hotline on 0800 504 639.

Use the link below to report non-urgent flooding issues. These will be responded to the next working day. 

Report a flooding issue

If someone else’s stormwater has been intentionally channelled or directed onto your property, you can call us or log a request below and we will investigate.

Report unauthorised stormwater discharge

To report a blocked drain in your street or other public place, such as a main road or park, please call us. 

Phone: 09 430 4200 (24 hrs)

Freephone: 0800 932 463

You can request to speak to our team regarding:

• the capacity of the stormwater network
• how to connect to or disconnect from the stormwater network
• stormwater plans or as-builts
• getting a licence for registered contractors
• any other stormwater-related questions.

Request information regarding stormwater

Report other issues with the Council-maintained stormwater network.

Report other stormwater issues