Contact us

Customer services area at Te Iwitahi.

You can contact Council in a variety of ways – online, by phone or in person at one of our service centres.

For urgent issues, please contact us on 0800 932 463 or 09 430 4200 (24 hours a day, seven days a week).

We will respond to online enquiries and issues reported outside of our business hours (8:00am to 4:30pm, Monday to Friday) as soon as possible.  

Visit us

Visit one of our Customer Service Centres:

Te Iwitahi (civic centre)

 9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Access and parking:  automated doors, wheelchair accessibility, and shower facilities with a hoist and adult change table. Limited mobility parking is available beside Te Iwitahi and near the main entrance, with additional parking in the Forum North carpark.

Ruakākā service centre 

9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Access and parking:  automated doors, wheelchair accessibility, and an accessible toilet. Carparks are located directly in front of the building.

Service centre at isite

 92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Access and parking:  wheelchair accessible with mobility parking at the main entrance and an accessible toilet. There is ample free parking for vehicles and camper vans.

Click on a customer service centre in the map below to find out more, including directions to the service centre, accessibility facilities and parking. 

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Call us

Phone:  09 430 4200

Freephone:  0800 932 463

After hours:  09 430 4200

The Ruakākā Service Centre is available 8:30am to 4:00pm, Monday to Friday.   Please phone the after hours number if your call is outside of these hours.

Ruakākā Service Centre:  09 432 8360

Email us

We monitor our emails during normal business hours (8:00am to 4:30pm, Monday to Friday). 

Email:  mailroom@wdc.govt.nz

Write to us

Whangarei District Council 
Private Bag 9023
Te Mai
Whangārei 0143

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