Report an issue

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.

We will respond to issues reported online outside of our business hours (Monday to Friday 8:30am to 4:30pm) on the next working day.

We aim to acknowledge issues within two working days and resolve them within 15 working days, although complex queries may take longer.

Found something that needs attention?

You can use the search and links below to view information about common issues and let us know.

By phrase or keyword

12 Result(s) Found

Dog and other animal issues

Report issues relating to dogs, stock and other animals, dispute an infringement or object to a dog classification.

Community issues

Report issues including misuse of public spaces, homelessness, beam scooters, graffiti, noise, CCTV and damaged signage.

Facilities, Council-owned buildings and toilet issues

Report issues for Council-owned buildings, cemeteries, public toilets, libraries and Botanica fernery and conservatory.

Food, alcohol and health issues

Report issues about food, liquor and health like unsanitary businesses or properties (a dirty business that made you ill) or businesses operating illegally.

Parking and vehicle issues

Report issues relating to parking, carparks, meters, freedom camping, tickets and infringements, cars on beaches and abandoned cars.

Parks, recreation and tree issues

Report issues relating to trees, parks, reserves, playgrounds, skateparks, sportsgrounds, walking tracks and signage, coastal structures and seawalls.

Property-related issues

Report issues relating to property including building, development, pool fencing, Resource Management Act and District Plan.

Roads and footpath issues

Report road, shared path and footpath issues relating to surfacing, potholes, street lighting, road signs, markings, vegetation, bus shelters and obstructions.

Rubbish and recycling issues

Report rubbish and recycling issues relating to dumped rubbish, public litter bins, household rubbish and recycling collections.

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