Payment requests and enquiries

You can make enquiries about payments to and from Council, including:

  • a payment you have made that has not been allocated to your account
  • changing or ending a direct debit
  • request information on payment options available
  • payment options or rates write-off for your Māori Freehold Land
  • rates relief or request information on your current rates relief for Māori Freehold Land
  • request information on rates rebate or for an application to be sent to you
  • contents of an invoice or statement.

You can also request for payments you have made to be transferred, refunded (for accounts in credit) or request to waive or write-off a penalty.

Online

Step 1.Submit your request or enquiry

Fill in the online form to make a request or enquiry about any of the above.

Request an action on a payment or make an enquiry

Land rates

View information about land rates, payments, how to request a copy of your land rates notice and make a land rates enquiry.  

Land rates

Water rates

View information about water rates, payments, how to request a copy of your water rates notice and make a water rates enquiry.

Water rates

Step 2.Assessment

We will assess your request or enquiry and may contact you if we need further information.

Step 3.Notification

We will contact you in response to your request or enquiry.

By post

Step 1.Submit your request or enquiry

You can write to us with your payment request or enquiry.  Please include your contact details and any other information about your request or enquiry. 

Post to:

Whangarei District Council 
Private Bag 9023
Te Mai
Whangārei 0143

Step 2.Assessment

We will assess your request or enquiry and may contact you if we need further information.

Step 3.Notification

We will contact you in response to your request or enquiry.

By phone

Step 1.Call us about your request or enquiry

You can phone us to discuss your request or enquiry.

Phone: 09 430 4200

Step 2.Assessment

We will assess your request or enquiry and may contact you if we need further information.

Step 3.Notification

We will contact you in response to your request or enquiry.

In-person

Step 1.Visit us about your request or enquiry

You can visit one of our customer service centres to discuss your request or enquiry:

Te Iwitahi
 9 Rust Avenue, Whangārei
Hours:  Monday to Friday – 8:00am to 4:30pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:00am on Monday 6 January 2025

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours:  Monday to Friday – 8:30am to 4:00pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:30am on Monday 6 January 2025

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Step 2.Assessment

We will assess your request or enquiry and will ask for any further information, if required.

Step 3.Notification

We will discuss the outcome of your request or enquiry with you.

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