You Are Here : Home / Council/ Contact us / Report an issue

Report an issue

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.

We will respond to issues reported online outside of our business hours (8:30am to 4:30pm, Monday to Friday) on the next working day.

Found something that needs attention?

You can use the search and links below to view information about common issues and let us know.

By phrase or keyword

12 Result(s) Found

Dog and other animal issues

Report issues relating to dogs, stock and other animals, dispute an infringement or object to a dog classification.

Community issues

Report issues including misuse of public spaces, homelessness, beam scooters, graffiti, noise, CCTV and damaged signage.

Facilities, Council-owned buildings and toilet issues

Report issues for Council-owned buildings, cemeteries, public toilets, libraries and Botanica fernery and conservatory.

Food, alcohol and health issues

Report issues about food, liquor and health like unsanitary businesses or properties (a dirty business that made you ill) or businesses operating illegally.

Parking and vehicle issues

Report issues relating to parking, car parks, meters, freedom camping, tickets and infringements, cars on beaches and abandoned cars.

Parks, recreation and tree issues

Report issues relating to trees, parks, reserves, playgrounds, skateparks, sportsgrounds, walking tracks and signage, coastal structures and seawalls.

Property-related issues

Report issues relating to property including building, development, pool fencing, Resource Management Act and District Plan.

Roads and footpath issues

Report road, shared path and footpath issues relating to surfacing, potholes, street lighting, road signs, markings, vegetation, bus shelters and obstructions.

Rubbish and recycling issues

Report rubbish and recycling issues relating to dumped rubbish, public litter bins, household rubbish and recycling collections.

Page 1 of 2

Can't find what you are looking for?

Make a general online enquiry:

General enquiry

SOLD OUT

Tickets for the Urzila Carlson - Just Jokes show have sold out.

Announcement

equals

Submit applications by 15 November for assessment in 2024

Important notice: Grant assessments will be limited during December and January. To receive a decision before the end of the year, please submit your application by Friday 15 November 2024. Consideration of applications will resume in February, but submissions can still be made at any time during this period.

Announcement

equals

Investigating options for rating system

We are currently reviewing how rates are calculated to ensure they are still set in the fairest and most equitable way. If changes are proposed, we will seek community input through public consultation early next year. These changes will not impact the total amount of rates we collect, instead they will affect how we work out everyone’s share.

Find out more about the rates review

Announcement

equals equals

Weed spraying

Our contractor, City Care, will be spraying broadleaf weeds in turf areas on all Council parks and reserves in October and November 2024.

Announcement

contains

Weed spraying

Our contractor, Green by Nature, will be spraying broadleaf weeds on selected Council sports fields from 25 September to 11 October 2024.

Announcement

equals equals

Longer than usual processing times

Due to a high volume of permit applications for council land leading into the summer season, the processing time is expected to be longer than usual. We appreciate your patience as we work diligently to handle each application with the attention it requires.

Announcement

equals

Go paperless!

Receive your land rates, water rates and rating valuation notices by email.

Announcement

equals equals equals equals equals equals equals equals equals equals

Huitau Pā walkway partial closure

Part of Huitau Pa walkway is closed due to significant erosion. You can still access the track from the parking area, however please do not walk along the cliff and make sure you stay well away from the edge as it is unsafe. Signage is in place.

Temporary Closure

equals

Temporary delay to project

Due to changes in our scheduled programming, the start of the Dave Culham Drive project has been postponed and will be integrated into future planned activities. We are committed to beginning this work as soon as possible and enhancing this important infrastructure for our community. We appreciate your understanding as we make the necessary changes to ensure the project's success.

Announcement

equals

The Waipū Activity Zone playground is temporarily closed

Announcement

equals

GIS maps and Whangārei ePlan outage

Due to planned maintenance, our GIS maps and Whangārei ePlan (District Plan) will be intermittently unavailable from 1:30pm to 5:30pm on Sunday 24 November 2024. We apologise for any inconvenience this may cause.

Announcement

startswith equals equals equals equals equals equals equals equals equals equals

Land Information Memorandum (LIM) applications closedown period

The closedown period for LIM applications is from 20 December 2024 to 10 January 2025. Any LIM application received during this time will be deemed as received on 11 January 2025.
The last date to apply and pay to receive your LIM before Christmas will be Monday 9 December 2024.

Announcement

equals

RMA and Building Act applications closedown period

Please allow for extra days that statutory holidays can add to processing times for applications. Get your applications in on time to avoid disappointment.
The closedown period for processing Resource Management Act and Building Act applications is from 20 December 2024 to 10 January 2025, inclusive.

Announcement

startswith startswith

Summer alcohol licence deadline: Thursday 21 November 2024

The statutory closedown period for processing alcohol licence applications is from 20 December 2024 to 15 January 2025.

To ensure your alcohol licence applications are received and processed before the closedown, we must receive them by Thursday 21 November 2024.

Announcement

startswith

Flush water from taps in the mornings

The Ministry of Health recommends flushing a mugful of water from drinking-water taps each morning to remove any metals that may have dissolved from the plumbing fittings.
Although the health risk is small, this simple precaution is one all households on public and private water supplies should take.
For more information please call a Health NZ Drinking Water Assessor on 09 430 4100.

Announcement

equals equals equals equals equals