Report an issue

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.

We will respond to issues reported online outside of our business hours (8:30am to 4:30pm, Monday to Friday) as soon as possible.

Found something that needs attention?

You can use the search and links below to view information about common issues and let us know.

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12 Result(s) Found

Dog and other animal issues

Report issues relating to dogs, stock and other animals, dispute an infringement or object to a dog classification.

Community issues

Report issues including misuse of public spaces, homelessness, beam scooters, graffiti, noise, CCTV and damaged signage.

Facilities, Council-owned buildings and toilet issues

Report issues for Council-owned buildings, cemeteries, public toilets, libraries and Botanica fernery and conservatory.

Food, alcohol and health issues

Report issues about food, liquor and health like unsanitary businesses or properties (a dirty business that made you ill) or businesses operating illegally.

Parking and vehicle issues

Report issues relating to parking, car parks, meters, freedom camping, tickets and infringements, cars on beaches and abandoned cars.

Parks, recreation and tree issues

Report issues relating to trees, parks, reserves, playgrounds, skateparks, sportsgrounds, walking tracks and signage, coastal structures and seawalls.

Property-related issues

Report issues relating to property including building, development, pool fencing, Resource Management Act and District Plan.

Roads and footpath issues

Report road, shared path and footpath issues relating to surfacing, potholes, street lighting, road signs, markings, vegetation, bus shelters and obstructions.

Rubbish and recycling issues

Report rubbish and recycling issues relating to dumped rubbish, public litter bins, household rubbish and recycling collections.

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General enquiry

Temporary road closure application closedown period

The closedown period for processing of temporary road closure applications is from 19 December 2024 to 6 January 2025. These applications generally need to be submitted a minimum of three months before the proposed date, so please keep this and our closedown period in mind when planning your temporary road closure.

Temporary Closure

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Event on Council land permit closedown period

The closedown period for processing of event on Council land applications is from 19 December 2024 to 6 January 2025. These applications generally take a minimum of four weeks to process (depending on the size of the event), so please keep this and our closedown period in mind when planning your event on council land.

Temporary Closure

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Free car parking offer

The rooftop of the Central City Car Park Building (vehicle-access from John Street) will have free parking for up to 3 hours from Saturday 7 December until New Year's Eve, 31 December 2024.

Announcement

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Botanica Whangārei temporarily closed

Botanica Whangārei is temporarily closed for health and safety reasons. We are planning to reopen soon.

Temporary Closure

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Investigating options for rating system

We are currently reviewing how rates are calculated to ensure they are still set in the fairest and most equitable way. If changes are proposed, we will seek community input through public consultation early next year. These changes will not impact the total amount of rates we collect, instead they will affect how we work out everyone’s share.

Announcement

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Huitau Pā walkway partial closure

Part of Huitau Pa walkway is closed due to significant erosion. You can still access the track from the parking area, however please do not walk along the cliff and make sure you stay well away from the edge as it is unsafe. Signage is in place.

Temporary Closure

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The Waipū Activity Zone playground is temporarily closed

Announcement

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Land Information Memorandum (LIM) applications closedown period

The closedown period for LIM applications is from 20 December 2024 to 10 January 2025. Any LIM application received during this time will be deemed as received on 11 January 2025. The last date to apply and pay to receive your LIM before Christmas will be Monday 9 December 2024.

Announcement

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RMA and Building Act applications closedown period

Please allow for extra days that statutory holidays can add to processing times for applications. Get your applications in on time to avoid disappointment. The closedown period for processing Resource Management Act and Building Act applications is from 20 December 2024 to 10 January 2025, inclusive.

Announcement

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Summer alcohol licence deadline: Thursday 21 November 2024

The statutory closedown period for processing alcohol licence applications is from 20 December 2024 to 15 January 2025.

To ensure your alcohol licence applications are received and processed before the closedown, we must receive them by Thursday 21 November 2024.

Announcement

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Official Information Act requests closedown period

Please allow for extra days that statutory holidays can add to processing times for requests. The closedown period for processing Official Information Act requests is from 20 December 2024 to 10 January 2025.

Temporary Closure

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Christmas rubbish and recycling collections

There will be no kerbside rubbish and recycling collections on Wednesday 25 December 2024.

Collections that normally occur on Wednesday, Thursday and Friday of Christmas week will be delayed by one day. If your rubbish is normally collected on Wednesday, it will be collected on Thursday and so on for the rest of the week.

The normal collection schedule will resume on Monday 30 December 2024.

Announcement

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Financial services over summer break

Our offices close at 4:00pm on Tuesday 24 December 2024 and reopen on Monday 6 January 2025. Please read information about our finance, rates and revenue services over the summer holidays, including deadlines for customer requests and enquiries, and dates for processing these.

Financial services over summer break

Announcement

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Flush water from taps in the mornings

The Ministry of Health recommends flushing a mugful of water from drinking-water taps each morning to remove any metals that may have dissolved from the plumbing fittings.
Although the health risk is small, this simple precaution is one all households on public and private water supplies should take.
For more information please call a Health NZ Drinking Water Assessor on 09 430 4100.

Announcement

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