Make an Official Information Request

Step 1.Fill in online form

Please be as specific as possible as it helps us find the information quicker. 

Official Information Request online form

Step 2.Assess your request

We will acknowledge your request and be in touch if we need more information.

We must answer your request within 20 working days, unless there are special circumstances that mean we can’t meet this time limit. For example, if you are requesting a large amount of complex information.

Sometimes we may need to charge for supplying the information and we will let you know first if this is the case. For example, if your request requires a large amount of staff time to research internal documents and records.

For more information on charges see our fees and charges document.

Official information charges

Step 3.Respond to your request

We will respond to your request and provide you with the information if it is held by Council. In some cases we may withhold information under the Local Government Official Information and Meetings Act 1987 if it would:

• endanger the safety of any person
• prejudice maintenance of the law
• compromise the privacy of any person
• reveal confidential or commercially sensitive information
• cause offence to Tikanga Māori or would disclose the location of waahi tapu
• prejudice public health and safety
• compromise legal professional privilege
• allow information to be used for improper gain or advantage

Local Government Official Information and Meetings Act (legislation.govt.nz)

Step 4.Request a review

If you are not happy with the outcome of your request, you can complain to the Office of the Ombudsman.

Office of the Ombudsman (ombudsman.parliament.nz)