Contact us

Customer services area at Te Iwitahi.

You can contact Council in a variety of ways – online, by phone or in person at one of our service centres.

Our offices are closed during the Christmas and New Year period, from 4:00pm on Tuesday 24 December 2024 and reopening on Monday 6 January 2025, however you can still contact us. 

For urgent issues, please contact us on 0800 932 463 or 09 430 4200 (24 hours a day, seven days a week).

We will respond to online enquiries and issues reported outside of our business hours (8:00am to 4:30pm, Monday to Friday) as soon as possible.  

Visit us

Visit one of our Customer Service Centres:

Te Iwitahi
9 Rust Avenue, Whangārei
Hours:  Monday to Friday – 8:00am to 4:30pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:00am on Monday 6 January 2025

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours:  Monday to Friday – 8:30am to 4:00pm
Closed public holidays
Summer holiday closedown: Closed from 4:00pm on Tuesday 24 December 2024 and reopening at 8:30am on Monday 6 January 2025

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Click on a customer service centre in the map to find out more, including directions to the service centre, accessibility facilities and parking. 

This element requires javascript to be enabled.

Please wait while we load your map...

Call us

Phone:  09 430 4200

Freephone:  0800 932 463

After hours:  09 430 4200

The Ruakākā Service Centre is available 8:30am to 4:00pm, Monday to Friday.   Please phone the after hours number if your call is outside of these hours.

Ruakākā Service Centre:  09 432 8360

Email us

We monitor our emails during normal business hours (8:00am to 4:30pm, Monday to Friday). 

Email:  mailroom@wdc.govt.nz

Write to us

Whangarei District Council 
Private Bag 9023
Te Mai
Whangārei 0143

I want to...