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Rates Rebates

Image for the Rates Rebate Scheme page.
This page contains information about the Rates Rebate Scheme which benefits those on low incomes living in their own homes.
Updated: 4/08/2020 1:50 p.m.

The Rates Rebate Scheme was established by the government in 1973 to provide a subsidy to low-income homeowners on the cost of their rates.

The scheme was reviewed for the 2020-2021 rating year and the maximum rebate is $655 with the income threshold increased from $25,660 to $26,150.

Although your income might exceed the income threshold a rates rebate could still be available, depending on the rates amount and number of dependants.

We welcome your enquiries on the Rates Rebate Scheme. Please phone us on
+64 9 430 4200 or visit one of our Customer Service Centres for more information.

Each application is judged against criteria set by the Government and you can find out more about the Rates Rebate Scheme by visiting the following website.

Rates Rebate Scheme (Dept of Internal Affairs website) Opens in a new window.

The Rates Rebates (Retirement Village Residents) Amendment Bill

Retirement village residents with licence to occupy agreements can now apply for a rates rebate. (Retirement village residents with a licence to occupy do not own the property they live in but they do have a contractual right to occupy it).

Rates Rebates (Retirement Village Residents) Amendment Bill (NZ Legislation website) Opens in a new window.

Do I qualify for a rebate?

Follow this link to open the electronic calculator to see if you could be eligible.

Rates Rebate calculator (Dept of Internal Affairs website) Opens in a new window.

Applying for a rebate

Homeowners can apply for the rebate once the first rates instalment is produced for the new rating year generally after 1 July.

You can seek a rebate for the current financial year only, with the closing date for applications being yearly on 30 June.

To apply

  • Come into our Customer Service Centre.
  • No appointment is necessary at this time.
  • It is helpful if you bring your rates account for the current rating year but we must have information about your income and your partner or joint homeowner's income, if they were living with you on 1 July.
​Source of income ​Evidence
Any Work and Income benefit includes National Superannuation for the full year 1 April 2011 - 31 March 2020 No evidence required for main benefit but details of supplements may be required, an example would be accommodation supplement
Interest and dividends, other superannuation scheme or trust income ​Bank withholding tax certificate Company tax certificate, or statements
Work and Income benefit for part of the year or ACC earnings ​Detailed information of gross amount received will be required
​Wages or salary earners ​Gross income.  Your employer or IRD can provide figures including details of Working for Families tax credits
​Self employed or rental income ​Taxable business income (copy of your full business accounts is preferred) including details of Working for Families tax credits and whether any rates are claimed as a business expense. 
​Working for Families Tax Credit

Detailed information required for

  • In Work Tax Credits
  • Minimum Family Credits
  • Parental Tax Credits
​If you require Inland Revenue information or assistance you can use the following options
  • Online Services (MyIR). To register or login go to www.ird.govt.nz
  • IRD self-service line 0800 257 778.​

Application processing time

It will take about 10 minutes to complete the form and we will let you know the outcome.

We have additional staff available in July/August just to process your application and we encourage you to come in during this period. 

Generally if you have had a rebate in the previous rating year, you will be sent a letter inviting you to apply again.

If you are not able to come into our offices, please contact us - we can arrange a staff member to assist with your rebate application. 

If you have any questions about the rebate scheme, or the application process please contact us.

Contact us



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